FAQ

HOLIDAY SEASON : This holiday season, we’re experiencing higher order volumes and it may take longer than usual for your order to arrive. Shop early to ensure your items arrive on time! Questions about timing? Please reach out to us directly via Live Chat or email us at contact@omgliner.com

We most certainly do! Free standard shipping is applied to all domestic orders (within US) for all orders $35+. 

Please note, free shipping is applied after discount codes have been submitted; and your subtotal remains above $35.

We process and ship out all orders Monday through Friday, not including holidays. Orders with standard shipping will usually be fulfilled and shipped the next 1-2 business days (Monday through Friday, not including holidays). We know, we’re as fast as lightning!

Once your order has shipped, you will receive a shipping confirmation email with your tracking information enclosed. Please note that it may take up to 24-48 hours for your tracking information to update.

All OMGLINER orders are shipped out of the US. Orders with standard shipping usually take 4-7 business days from the day it ships to arrive to its final destination.

Domestic sales tax will be applied to orders based on order destination and in compliance with federal, state and local laws.

All OMGLINER policies are subject to change without advanced notice.

We're sorry to hear this! Please make sure your inquiry was sent to contact@omgliner.com We do our best to get back to everyone as soon as possible -- this usually means within 1-2 business days (Monday to Friday, excluding holidays).

Sometimes our replies can end up in Spam, so please be sure to check there and add us as a contact!

This holiday season, we’re experiencing higher order volumes and it may take longer than usual for your order to arrive. Shop early to ensure your items arrive on time! Questions about timing? Please reach out to us directly via Live Chat or email us at contact@omgliner.com

Absolutely! We currently ship OMGLINER orders from the U.S. to the worldwide !

All OMGLINER orders are shipped out of the US.

For all international countries, your package will arrive within approximately 5 - 17 business days. Unfortunately, we aren’t able to expedite shipping for international orders.

India packages, please allow up to 30 business days for delivery.

You will receive tracking information enclosed within your shipping confirmation email.

We currently accept Visa, MasterCard, Discover, American Express, PayPal, Amazon Payment, and Afterpay. 

For orders outside of the U.S., we recommend using PayPal or Amazon Payments, especially if the card-issuing bank is not U.S.-based.

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

Just shop on OMGLINER and check out as usual. At checkout, choose Afterpay as your payment method, You will be directed to the AfterPay website to register and provide payment details (Visa or Mastercard). If you've used Afterpay before, just log in to your Afterpay account. Then complete your order - it's that easy! 

Afterpay can be used to pay for all products excluding OMGLINER e-gift cards. Please note, all items in your shopping bag must be eligible for Afterpay, and the bag value must be between $35 and $1000.

Afterpay orders are delivered within our standard shipping time frames like any order from sokoglam.com. Free standard shipping is available for U.S. orders over $35 and Canada orders over $75.

Afterpay returns follow our standard return process. Please visit https://returns.omgliner.com to initiate your return. Please note, refunds for Afterpay will first be refunded from omgliner.com to Afterpay, and then to you. We cannot provide an exchange or cash refund. Have more questions about Afterpay returns? Go to help.afterpay.com.

Afterpay is only available to customers with a U.S. billing address. Customers with international billing addresses will not be able to create an Afterpay account.

Visit the Afterpay website here (https://help.afterpay.com/hc/en-us) for a comprehensive list of FAQs and check out Afterpay’s Privacy Policy found here (https://www.afterpay.com/privacy-policy).

If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here (https://help.afterpay.com/hc/en-us/requests/new).

Good news--it’s super easy. Retrieve your E-Gift Card via email. Enclosed in the email is a gift card code which you can apply at Checkout. Enter this code into the field on the top right, above your cart total. Once you hit 'Apply', the amount on your gift card will be deducted from your cart total.

You can use multiple E-Gift Card codes in one transaction and E-Gift Card Codes can be combined with a discount code. Sweet!

Yes! In fact, you get a free sample with every purchase.

We do not accept requests for additional samples. However, we periodically run promotions and sample offers, so be sure to stay tuned on our Instagram and newsletter for updates! You can also check out our Promo page for the full list of current promotions.

Awesome! We love that you’re introducing your friends to K-beauty. You can refer your friends to us via email, Facebook, or by simply sharing a link.

That's great, we hope your friends and family enjoy the gift of good skin! Not to worry, no prices are ever shown in any packages we send out. 

OMGLINER Gift Cards come in the form of an E-Gift Card and are sent via email. We suggest you put in your own email address at checkout. By doing so, you will receive an order confirmation email and the E-Gift Card. Once you receive the E-Gift Card, you have the option to print or email it forward to your friend with you own personal message. 

No, and here’s why. Korean products are traditionally labeled with a manufacturing date instead of an expiry date and have a shelf-life of two to three years from this date, depending on each individual product and brand. So don't be alarmed if you receive a product stamped with a date prior to your actual purchase date -- we value our customers and will never sell expired products just to make a sale!

As K-Beauty expands further into the Western market, some brands have begun printing the expiration date instead of manufacturing date. Please check the characters in front of the dates to be sure:

제조 means "manufactured on"

까지 means "good until"

Gave reading Korean a try but still have questions? Ask us at contact@omgliner.com! 

Glad you asked -- Absolutely! At OMGLINER, we take pride in bringing our customers only the highest quality of Korean beauty. We stand by this promise to do so with every product and this is at the heart of our company.

Every single product you see on OMGLINER is first put through a rigorous test to guarantee their safety, efficacy and authenticity. This includes internal testing, working directly with each brand, never purchasing from third parties and ensuring all products go through the FDA approval process. For this reason, you can be assured that whenever you are purchasing from Soko Glam, you are always getting 100% genuine products direct from the brands in Korea, and they are all coming from legitimate and safe channels.

We're sorry to hear this! Please make sure your inquiry was sent to contact@omgliner.com We do our best to get to everyone as soon as possible -- this usually means within 1-2 business days (Monday to Friday, not including Holidays). Sometimes our replies can end up in spam, so please be sure to check there and add us as a contact!

We at OMGLINER work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed and set aside for shipping.

This unfortunately means NO changes can be made to your order once it is placed. There may however be time to cancel your order all together so you can start fresh. Please email us at contact@omgliner.com as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!  

We’re sorry you didn’t love your new products! We want you to love your experience with omgliner as much as possible, which is why we’re here to help.

Our policy is that we are happy to accept returns on both new and gently used products within 60 days of receipt.

Please process your return via this link.

If you come across any trouble with our return process or have any questions, please reach out to us at contact@omgliner.com.

Unfortunately, we are unable to refund your original shipping charges, and we do not offer exchanges on any of our products. We cannot accept empty or more than half empty products. We will only accept unopened and gently used products. 

If you are unhappy with a 5-Step, 10-Step Set, THEN I MET YOU The Cleansing Duo, or any of the items in the EASYDEW EX DW-EGF line, please reach out to contact@omgliner.com to have a return sorted.

*Return shipping is at the expense of the customer in the event your products are to be returned to us.

The label is generated for the convenience of our customers. However, we are happy to accept packages regardless of what shipping method is used by the customer -- if a more cost effective shipping method is found.

We just ask in those cases, to prevent any delays, that name and order number be included inside of the parcel.

Please check the product page for Final sale items.

We do not offer direct exchanges on any of our products.

Oh no, we’re so sorry to hear this! Please send us an email at contact@omgliner.com with your order number, full name and an image of the damaged item and we’ll be happy to help you!

It’s the secret to getting the most amazing skin of your life. The 10-step Korean Skin Care Routine is the skin care regimen that includes thoroughly cleansing, exfoliating, treating, intensely hydrating, and applying SPF during the day. This regimen was inspired by women in Korea who are experts in taking care of their skin from an early age.

No, following all 10-steps is optional and only you know what’s best for your skin. While Korean women are dedicated to their skincare and believe in the layering technique, you should choose what works for your unique skin type. The use of exclusively Korean products is also optional. It’s a good idea to start with the most essential products that will make a dramatic difference and gradually incorporate additional steps to your routine.

The first thing to know is that every person’s skin is unique, so skin care (Korean or not) is very personal and all about finding out what works best for you. This means skin care is very much a trial-and-error process and there really isn’t a foolproof way to get it right the first time. It’s also important to note that your skin is always changing so your skin care needs will also change over time.

We know sometimes this can be a tricky thing to figure out, particularly when skin can change over time! Here are some loose guidelines to better understand the signs associated with your skin. You can also find out a couple tricks trusted dermatologists tell their clients to use to figure out their skin type on The Klog

The two-step cleansing method that is pure magic for your skin. The Double Cleanse starts with an oil cleanser followed by a water-based cleanser. You need two different formulas to properly and thoroughly cleanse your face every day, in the morning and at night.

Your skin could be going through a period of ‘purging’, which is a term used to describe the adjustment period your skin goes through when you’re using a new product. You can read more about it on The Klog here.

Skin care is all about trial and error and the only sure way to find out what is right for your skin is simply to try them out one by one. Whenever introducing new products into your current skincare routine, try only one or two new products at a time and gradually incorporate them into your skin care routine. This way, you know the exact effects of the product, and you help your skin adjust to the new product.

But if irritation continues, you might be allergic to one or more of the ingredients, in which case you should stop using the product!

Great question! Alcohol or Alcohol Denat is found in many cosmetic products and has a variety of purposes in cosmetics. It acts as an anti-foaming agent, astringent, antimicrobial agent, and a solvent. It also helps deliver the active ingredients of a product and make products absorb and dry faster on the skin. It is not a harmful ingredient to the skin and is particularly beneficial for those with oily and/or acne-prone skin type.

A good rule of thumb is to apply treatment products (essence, serum, ampoules, booster, etc) in order of their viscosity, so that the most lightweight, fluid products go on first.

No. We do not sell any products with bleaching or whitening ingredients. Products with names or descriptions that include the word “whitening” simply mean 'brightening,’ and they help even out your skin tone and brighten your overall complexion. Your skin will not literally turn 'white'.

The general consensus is that topical skin care products that are not prescribed by a doctor are completely safe to use during pregnancy and while nursing. You can read more about this on The Klog.

Having said that, we always recommend speaking with your doctor and taking the precautionary measures you see fit throughout your pregnancy. We want you to feel assured that you’re using only the right products for your precious little one!

Yes, it’s completely normal! In fact, turning yellow is Vitamin C's natural process of oxidization - all Vitamin C products will gradually oxide and turn yellow over time. This means the effectiveness of Vitamin C products diminishes over a period of time, but it is not harmful to continue using on your skin in any way. We recommend keeping Vitamin C products, along with other products containing actives, out of sunlight and direct heat so you can keep them fresh as long as possible.

Unfortunately, it is very difficult to provide recommendations for sensitive skin types that guarantee no breakouts or irritation. Everyone's skin is different, and skin sensitivity can be triggered by many different factors, depending on the person.

1000% yes. Whatever the outer packaging may look like, the ingredients and the formulas inside are not gender-specific. Nor are they age or ethnicity-specific for that matter. Korean skin care works for everyone not because it’s specifically meant for Korean or Asian skin but because it’s meant for skin in general, which we all have!

For a product to be truly 100% organic, it would also be entirely free of preservatives. Unfortunately, many companies mislabel their organic products—if a product was entirely organic, it would also go bad pretty quickly. As a result, you should be vigilant of any beauty products labeled as 100% organic. No industry standards or regulations are in place for organic skincare.

However, you’ll be happy to know that many Korean beauty brands do focus on using natural and gentle ingredients in their formulas.